Customer survey

You have the opportunity to express your opinion on ASCOMETAL® on the basis of a number of criteria that we have selected as being significant and revealing.

This survey allows us to assess on a regular basis the wishes of ASCOMETAL® customers in terms of service and quality. For each criteria, we would like you to:

  • Evaluate our performance vs competitors: ASCOMETAL® is among the best, above average, below average or among the worst vs suppliers of similar steel products.
  • Evaluate how our performance evolves over time: Year under assessment shows improvement, stability or deterioration in comparison to the last period.

You will first assess ASCOMETAL® globally and then each plant you are working with on a regular basis.

We shall bring all necessary corrective actions further to your feed back.

ASCOMETAL® as a whole
ASCOMETAL® customer account number
Company*
Name*
Position*
Address*
E-mail*
Year under assessment*

Continuity of commercial actions

We are :

Change Compared to previous period


Responsiveness

We are :

Change Compared to previous period


Effectiveness and quality of information on order progress

We are :

Change Compared to previous period


Partnership

We are :

Change Compared to previous period


Communication

We are :

Change Compared to previous period


In case you feel - for some criteria - ASCOMETAL® being below average or the worst, please feel free to indicate the reasons :

Your remarks
Your expectations

Many thanks for taking some of your time to give us a feed back.
Our technical and commercial teams as well as general management will have a copy of your report.

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