Customer survey

You have the opportunity to express your opinion on ASCOMETAL® on the basis of a number of criteria that we have selected as being significant and revealing.

This survey allows us to assess on a regular basis the wishes of ASCOMETAL® customers in terms of service and quality. For each criteria, we would like you to:

  • Evaluate our performance vs competitors: ASCOMETAL® is among the best, above average, below average or among the worst vs suppliers of similar steel products.
  • Evaluate how our performance evolves over time: Year under assessment shows improvement, stability or deterioration in comparison to the last period.

You will first assess ASCOMETAL® globally and then each plant you are working with on a regular basis.

We shall bring all necessary corrective actions further to your feed back.